This item is a customer return “OPEN BOX” for mind change that looks and functions similar to new. Cosmetic flaws are minor if any. Clean IMEI for activation. It has been factory reset. The iPhone is not in the original Apple factory box and will be shipped in a non-retail box. Please note that the device has a SIM slot. But does not ship with a sim card. Earpods lightning connector and jack adapter are not included. We will only ship for free to physical addresses. If you have a PO Box or you live in PR, HI, VI, AK, GU or MP you must purchase the priority mail service.