Whitmor's Shoe Tower can hold up to 50 pairs of shoes. It is constructed with durable white plastic resin side panels and nonslip coated steel bars. The side panels offer optional placement locations for the crossbars which will allow you to adjust the height and width space between the bars. The bars can be closer together for smaller shoes. Or you can leave more height space between the bars to accommodate tall shoes or boots. Whitmor's promise is that we stand behind our product 100%. Customer service is available in English and Spanish Monday through Friday from 8 am - 4:30 pm CST. Call us and we will gladly assist you in your language. You may contact Whitmor at 1-888-944-8667 or via email at [email protected].