9780201331189. New condition. Hard cover. 5th ed. Language: English. Pages: 880. Sewn binding. Cloth over boards. 880 p. Krajewski and Ritzman balance the presentation of both corporate strategy and analytical tools by presenting decision-making within the context of a firm s competitive priorities.*Quantitative tools are grouped into nine different chapter supplements to allow instructor flexibility in covering and applying these tools*The 5th edition features two new chapters on supply-chain management and the management of technology - two very hot topics in POM*Extensive real-world examples demonstrate how manufacturing and service organisations meet operations challenges*The new edition includes a cross-functional perspective. Each chapter opens with a new feature Across the Disciplines that demonstrates how operations is linked to other functional areas. Various chapters link operations with information technology marketing strategy finance issues and human resource management*The 5th Edition has a strong technology focus with new Internet exercises expanded PowerPoint slides two technology and service videos and new problem-solving software