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Zapp! the Lightning of Empowerment : How to Improve Quality, Productivity, and Employee Satisfaction (Paperback)

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Zapp! the Lightning of Empowerment : How to Improve Quality, Productivity, and Employee Satisfaction (Paperback)
Product Description

In the first edition of "Zapp!, " Byham revealed a brilliant new system for jump-starting corporate success--with smart, efficient, and effective methods for motivating employees and improving productivity. Now updated to keep pace with the ever-changing business environment of the nineties, this revised edition brings new insights that are sure to boost any company's quality, productivity, and bottom line. Most managers know that revitalization in their companies must occur from the ground up. But how to get that message to employees without applying the kind of pressure that makes them even less productive? The answer is empowerment. In this motivating book, you will find specific strategies designed to help you encourage responsibility, acknowledgment, and creativity so that employees feel they -own- their jobs. It's all here, in an accessible guide for the successful managers of tomorrow.

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