Woven Strap Totes offer a stylish way to organize almost any space in your home or office. These totes look like rattan but are made of a durable easy-to-clean woven plastic. The chromed metal frame has integrated handles for easy access and carrying. Easy to care for, just wipe with a clean damp cloth to keep it looking as good as new for years to come. Whitmor's promise is that we stand behind our product 100%. Customer service is available in English and Spanish Monday through Friday from 8 am - 4:30 pm CST. Call us and we will gladly assist you in your language. You may contact Whitmor at 1-888-944-8667 or via email at [email protected].