This item is a Customer return/ Trade in or factory reconditioned item (May have some Cosmetic scratches to screen and /or signs of use to the phone, And was tested to be fully functional) We purchase the phone only in large wholesale lots. We then add the accessories prior to resale, Original Retail Box not included If you do not like the condition simply return it (within 30 days) for a 100% refund (including a prepaid return label) (Pictures in this listings are for illustration purposes only)Phone has good ESN / IMEI(was not reported lost or stolen)