This is a Brand New book in excellent condition. Format: Paperback Author: Joyce Landorf Heatherley ISBN10: 0929488008 ISBN13: 9780929488004 The author helps the reader understand the nature of the irregular people in their lives and why they behave in such maddening ways. She teaches how to handle negative emotions such as anger frustration and bitterness and how to keep forgiveness and reconciliation active in ones life.