Web 2.0 can create value for political processes by decreasing costs and increasing opportunities for civic engagement and as a result will likely affect the future of governance. Public Service Governance and Web 2.0 Technologies: Future Trends in Social Media investigates the effects of Web technologies and social media on interaction and the political process. Researchers government administrators and policymakers will benefit from the book s examination of e-governance in an increasingly complex and interdependent world. Readers will learn to use Web technologies to address local and global problems and improve systems of governance social equity economic activity sustainability service delivery transparency and the ethical and legal dimensions of public service.