Due to differences in monitor resolution, color intensity may vary from actual items. Slight shade variations from actual picture may occur, as these are products are natural. These flowers are shipped fresh from the farm. Flower Care and Conditioning: Flowers are prepared with proper hydration methods. If your flowers appear sleepy and thirsty it is normal. Covered by the Freshness Satisfaction Guarantee. We are here to help Monday to Friday, 9:00 am to 5:00 pm EST (Eastern Standard Time) by telephone at (866) 436-0030 or via email [email protected]. Cancellations must be received 7 business before your delivery date. Refunds will not be given for cancellations less than the 7 days or if the product has already shipped. If you are not satisfied with the product, please notify us so we can assist you in resolving your concerns. Depending on the issue, we will provide a replacement or refund for defective products. We do not accept returns for any reason on floral products as they are perishable. Due to the nature of certain specialty items, time constraints may affect any possible replacement. These are special order items and take time to process; therefore 24-hour replacement may not be available. Requests for replacements and pictures must be received prior to 2:00 pm EST in order to process a possible replacement that same day. Digital images will be required and must be received within 48 hours after receiving the product. Refunds will not be given for circumstances resulting from negligence, weather, holiday schedules, an incorrect delivery date chosen, or incorrect address provided. Signature is required for all floral products. Someone must be available to sign for the boxes or contact the carrier directly for any changes in delivery. Please note that any change may affect or delay your delivery.